FAq’s
If you wish to cancel your lessons we require 1 block (4 weeks) notice. Please contact Caroline on 07866347874 or email caroline@swimtech.org.uk
Very occasionally we will have to cancel a lesson due to unforeseen operational events. For cancellations we will be in touch and book a catch up lesson. Please note we do not offer refunds for cancelled sessions as we offer catch up lessons instead.
Please contact Caroline on 07866347874 or caroline@swimtech.org.uk as soon as possible. Catch up lessons may be offered depending on availability and circumstances.
SwimTech courses are booked and paid in blocks of 4 lessons and run continuously throughout the year. Holidays will be posted on our website/Facebook page.
Yes. Our classes of 1-to-1, 1-to-2, 1-to-4 the teacher will be in the water at Wideopen. The teacher is also in the water at Benfield up to Stage 5, then will teach poolside Stage 5 and above.
All our swimming lessons are 30 minutes.
SwimTech swimming lessons start at your given time and last 30 minutes, so please arrive with enough time to get your child changed and into the pool for the start of your lesson. If you arrive late for a lesson, you will be admitted to join your lesson but the lesson will not be extended and it will finish at the allocated time.
We recommend that you do not allow your little one any food prior to the lesson, and time should be allowed for any meal/snacks to be digested to avoid any unpleasant sickness in the pool. The swimming pool will have to be closed and treated after vomiting, so we appreciate your cooperation with this.
No. Food and drinks are not allowed in the swimming pool or changing areas.
You need to bring swimsuit, towel and goggles, which we strongly advise. All hair shoulder length and longer should be tied back.
We provide all other teaching aids required.
No. All our lessons are taught with the teacher in the water. Parents are on poolside at WideOpen which does help with the more nervous swimmer.
Yes. All children should be accompanied by a parent/carer, who must stay at the venue for the duration of the lesson.
Children over 8 years and adults must use their own gender changing room.
Mastering swimming, like any key skill, depends greatly on a number of different factors which include age and natural ability. This means that each child progresses at their own rate.
No. Taking pictures or videos is not permitted at any point during SwimTech swimming lessons. If you do take pictures or record videos, you will be asked to delete them. We have a duty of care to all our customers so please do not take offence.
Please supervise your child at all times before and after the lesson. Follow staff instructions at all times. No running on poolside. No food or drink. If an emergency occurs, please adhere to the evacuation procedures directed by staff.